100% Service Guarantee & Product Warranties

POIN’s production line has undergone 20 years of experience as well as the market recognition, the quality of POIN products is also very competitive, which has obtained ISO9001, CE and other certifications. Each product has been inspected by 6 departments before it leaves the factory, and it can be sold only if it is qualified.

All products purchased by POIN will enjoy the warranty and after-sales service provided by us. The free warranty and after-sales service include the following:

  1. The quality assurance is only cover products quality problems that are not artificially damaged by users;
  2. 1 year warranty is provided for steel structural parts, motors, and non-wearable parts;
  3. Wire rope enjoys 6 months free warranty;

The wearing parts do not provide free warranty service. If there is product damage caused by unreasonable use, POIN will also cooperate with maintenance and technical guidance. If you need engineer to be send out, the fees will be paid by user.

Please contact after-sales service staff of POIN for details of the specific product quality warranty after ordering.

If you have any questions during the use, please visit our website: www.poinmachinery.com , or contact our customer servicer.